See how our hotel laundry management system helps teams track guest laundry, staff uniforms and housekeeping orders from collection to delivery.
It’s late afternoon and a guest asks reception whether the jacket they sent for cleaning has come back. Housekeeping has the room number, the workshop has the garments, and the driver will record the return. A clear ticket reference helps everyone establish which order they’re talking about and where it is in the process.
We’ve built the Spot Raiders Laundry Management System (LMS) around that everyday handover. It connects the hotel’s laundry request with the work our team does to collect, process, pack and return it. For hotel teams, that means a clearer way to check an order and pass it on at a shift change. For our operations team, the Ticket ID gives the workshop and the driver a shared reference.
We’re a London family business and have been caring for garments and textiles since 1982. The LMS is built around the day-to-day work we do with hotels, from a guest’s jacket to staff uniforms and housekeeping textiles. About Spot Raiders · Laundry services for hotels
About the demo. The screens and videos below illustrate the workflow using a fictional hotel, room numbers and tickets. The interface is a mockup.
Three kinds of laundry, one ticket workflow
A guest’s order needs different details from a staff uniform or a batch of housekeeping textiles. The LMS separates the three so that teams can work with the information that matters for each request.
- Guest Laundry. The ticket can bring together the room number and garment quantities. If a guest asks about a specific item, the team can check the ticket before following up.
- Staff Laundry. A ticket can identify the staff member and department, which helps when several uniform orders are collected together.
- Housekeeping. Housekeeping requests are tracked separately, so teams can identify their own laundry tickets alongside guest and staff work.
How to track a hotel laundry ticket
Take ticket GL-0248 for room 504 at our fictional Example House Hotel. The order contains two shirts, one pair of trousers and one jacket. Here’s how that same ticket moves through the service.
- Waiting for Pickup. The request has been recorded and is awaiting collection. The hotel team can refer to GL-0248 if they need to check the order before it leaves.
- Processing. Collection has been recorded and the order is in the laundry workflow. At sorting, the workshop can check what’s in the bag against the ticket and correct item quantities when needed.
- Completed. The workshop has finished packing the order. Once all items for the ticket are packed, the packing team scans the Bag Ticket to move the request to Completed.
- Delivered. The return has been recorded. This is the status to look for when checking whether the hotel handover has taken place.
Video 1 · Finding a guest laundry ticket
See how a hotel team can find the right ticket, check the garment list and use the Ticket ID when following up.
Read the walkthrough
Find the guest’s ticket in the hotel’s Guest Laundry list. Open GL-0248 to check room 504 and the quantities for its four garments. Quote GL-0248 when you ask Spot Raiders about the order.
From the packing bench to the hotel
Packing and delivery are two separate handovers. At the packing bench, the Bag Ticket scan records that the items on the order have been packed. At the hotel, the driver’s delivery record captures the next step. The distinction gives the hotel team a clearer answer when someone asks whether an order is ready or whether it has already been handed back.
Video 2 · From packing to delivery
Follow GL-0248 through the Bag Ticket scan and see what changes when delivery is recorded.
Read the walkthrough
Follow the four garments on ticket GL-0248. After the items have been packed, a Bag Ticket scan changes the status from Processing to Completed. The delivery record changes the ticket to Delivered after the handover.
What this means for your next shift
If you’re handing over to the evening team, you can pass on the Ticket ID, room or department and latest recorded status. The next person can pick up the enquiry from there. If something needs checking, that same reference helps our workshop or delivery team find the order, whether the question is about a garment quantity or a completed handover.
See how the LMS fits your hotel
If you manage housekeeping, reception or hotel operations, speak to our team about your laundry workflow and how to get started with the Spot Raiders LMS.
